Privacy Policy.

Last updated: 03 September 2026

Who we are

Transnet IT Ltd is a business technology company registered in Nigeria. We supply and support software, IT infrastructure, security systems, cloud services and related solutions to businesses. This policy explains how we handle personal information collected through this website and through enquiries you make to us. For the purposes of Nigerian data protection law, Transnet IT Ltd is the data controller for the information described here.

What we collect

Information you give us. When you use the contact, enquiry or demo request form, or email or call us, we collect the details you provide. This typically includes your name, business name, email address, phone number, the nature of your enquiry and any other information you choose to include.

Technical information. When you visit the site, our hosting provider and analytics tools may record technical data such as your IP address, browser type, device type, pages visited, the time of your visit and the site that referred you.

Cookies and analytics. The site may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. Analytics cookies collect information in aggregated form. You can control cookies through your browser settings, and disabling them will not prevent you from reading the site.

We do not ask for, and you should not send us through the website, sensitive personal information such as financial account details, government identification numbers or health information.

Why we collect it and our lawful basis

We collect and use personal information for the following purposes and on the following bases under the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation:

• To respond to your enquiry, prepare quotes and proposals and arrange demonstrations, because this is necessary to take steps at your request before entering into a contract.
• To deliver, support and invoice for products and services you purchase, because this is necessary to perform our contract with you.
• To keep the website secure and working properly, and to understand how it is used, based on our legitimate interest in running and improving our business.
• To send you information about our products and services where you have asked for it, based on your consent, which you can withdraw at any time.
• To meet legal and regulatory obligations, including tax and record-keeping requirements.

How we use your information

We use the information you provide to reply to you, to understand your requirements, to prepare quotes and proposals, to schedule site visits and demonstrations and to deliver and support what you buy from us. Technical and analytics information is used to keep the site running, to identify and fix problems and to see which content is useful to visitors. We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

Sharing your information

We do not sell personal information. We share it only where necessary to run our business and provide our services:

• Hosting providers that host this website and store form submissions.
• Email and communication providers used to receive and reply to enquiries.
• Analytics providers that process technical data about site usage on our behalf.
• Professional advisers such as accountants or lawyers where necessary.
• Public authorities where we are required to do so by law.

Some of these providers may store or process data outside Nigeria. Where they do, we take reasonable steps to ensure the data is protected to a standard consistent with Nigerian data protection law.

How long we keep it

We keep enquiry information for as long as needed to respond to you and, if you become a client, for the duration of our relationship and for as long afterwards as required for accounting, legal and warranty purposes. Enquiries that do not lead to an engagement are deleted or anonymised once they are no longer needed. Analytics data is retained in aggregated form.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. These include access controls on our systems, secure connections to this website and limiting access to personal information to staff who need it. No system is completely secure, and we cannot guarantee the security of information sent over the internet, but we work to protect what you entrust to us.

Your rights

Under the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase your information where there is no good reason for us to continue holding it.
• Object to, or ask us to restrict, processing in certain circumstances.
• Withdraw consent at any time where we rely on consent.
• Receive your information in a portable format where technically feasible.
• Lodge a complaint with the Nigeria Data Protection Commission if you believe we have not handled your information properly.

To exercise any of these rights, contact us using the details below. We may ask you to confirm your identity before acting on a request.

Children

This website is intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top of the page shows when it was last revised. Continued use of the site after a change means you accept the updated policy.

Contact us

If you have any questions about this policy or about how we handle your information, contact Transnet IT Ltd by email at info@transnetit.com or by phone on +234 (0) 706 258 5988.